Golden Tourist For Travel And Tourism

TERMS & CONDITIONS

1) Booking Your Holiday

a) Your holiday contract is with Golden Tourist For Travel And Tourism (“the Company”), registered in the UAE. All bookings are subject to these Terms & Conditions.
b) All correspondence regarding your booking will be sent to the address provided on the booking form.
c) Bookings must be made through an authorized representative of the Company. At the time of booking, you must submit the Company’s booking form along with a 50% deposit of the total booking cost.
d) Receipt of your deposit and booking form does not constitute confirmation. A booking is confirmed only when the Company issues written confirmation. The Company may decline a booking at its discretion and, in such a case, will refund any deposit received.
e) The balance is due at least 30 days before departure. If payment is not received by the due date, the Company may cancel the booking and retain the deposit. The signatory to the booking form is responsible for ensuring full and timely payment. No payment reminders will be issued.
f) For bookings within 30 days of departure, full payment is required at the time of booking.
g) Any special requests (e.g., dietary needs) must be stated on the booking form.
h) The Company will provide the services as set out and confirmed in writing.

2) Price Policy

a) The Company is not obliged to provide a breakdown of holiday costs.
b) The Company may notify you of any price change before accepting your booking.
c) After a Confirmation Invoice is issued (unless you pay in full at booking), your holiday price may be subject to surcharges in limited circumstances, including changes in transport costs (e.g., fuel), published airfares, taxes/fees (e.g., airport charges), exchange rates applicable to your package, or government/regulatory tax increases. The Company will absorb up to 2% of the holiday price (excluding insurance and amendment fees) before applying any surcharge to you; only amounts exceeding 2% will be charged. Any surcharge will be shown on a revised Confirmation Invoice.
d) If any surcharge increases your total holiday price by 10% or more, you may cancel within 14 days of the revised invoice date and receive a full refund of amounts paid, including any amendment charges previously incurred.
e) If you opt to pay in full at booking, your price is fixed at the quoted cost, provided full payment reaches the Company within 7 days of the Confirmation Invoice date.
f) Because of the above financial commitments, the Company cannot reduce holiday prices if the Omani Rial strengthens.

3) Cancellation & Changes by the Company

a) The Company may need to make changes to your holiday. You will be notified as soon as possible. If a major change is required (and not due to circumstances beyond the Company’s control), you may: (i) accept the change, (ii) choose another holiday, or (iii) cancel for a refund as per the compensation rules below.
b) Minor changes (e.g., slight timing adjustments, aircraft type changes, or comparable/superior restaurant/accommodation substitutions) do not qualify for compensation.
c) Major changes include: cancellation, change of your UK airport, delays of more than 12 hours on departure/return, or accommodation downgraded to a lower standard.
d) No compensation is payable where changes/cancellations are caused by events beyond the Company’s control (Force Majeure), including but not limited to war, riot, civil unrest, industrial action, terrorism, natural/man-made disasters, fire, technical transport issues, airport closures/congestion, adverse weather, or similar. Adequate travel insurance is essential.
e) The Company may cancel your holiday at any time before departure, even after confirmation. In such cases, amounts paid will be refunded in full; no compensation will be due.
f) Travel is subject to the carrier’s conditions of carriage, which may limit/exclude liability and are often governed by international agreements (see carrier tickets for terms).
g) If the balance is not paid at least 30 days before departure, the Company will treat the booking as cancelled and apply the cancellation charges below.
h) The Company may refuse any person’s participation if, in its opinion, that person could endanger the health, safety, or enjoyment of others. In such cases, liability is limited to refunding monies paid, less the value of services utilized and administrative fees.

4) Cancellation & Changes by You

a) You may cancel at any time by written notice to the Company. The following charges apply:

• 30 days or more: 50% of the deposit

• 15–30 days: 100% of deposit

• 8–15 days: 80% of tour cost

• 1–7 days: 100% of tour cost
  b) After your itinerary is confirmed, you are allowed one set of amendments without administration fees (you remain liable for any additional supplier costs such as airline/hotel fees). Any further client-initiated modifications incur a 25 Omani Rial administration charge.

5) Our Responsibilities

a) The Company does not own or operate aircraft, accommodation, restaurants, or other facilities used in tours. While reasonable care is taken in selecting suppliers, the Company does not represent that such facilities have been inspected by it.
b) The Company is not liable for death, illness, or injury where caused by: (i) acts/omissions of you or your party, (ii) acts/omissions of third parties not connected with your holiday, or (iii) events that could not have been foreseen or prevented even with due care.
c) If illness, injury, or death arises from an activity not forming part of the arranged holiday, the Company cannot accept liability, though general assistance may be offered where appropriate.
d) No refunds are made for unused tickets (travel, sporting events, other) unless the carrier/provider offers a refund.

6) Your Responsibilities

a) You are responsible for arranging travel insurance adequate for your activities; policy details for each traveler must be provided on the booking form. Bookings cannot be accepted without proof of insurance.
b) Each traveler must hold a valid passport, visas, and the required documentation. The Company accepts no responsibility for delays or costs arising from improper documentation.
c) You are responsible for timely check-in and for using all pre-booked components. The Company is not responsible for missed flights due to late arrival, and no credit/refund is given for unused components or lost/destroyed documents.
d) By booking, you agree to behave in an orderly manner, not disrupt others’ enjoyment, and not bring the Company’s reputation into disrepute. Breach may result in immediate termination of your holiday with no further obligations from the Company. The Company may seek compensation for any damage caused by you.
e) The booking signatory must disclose any pre-existing medical conditions of party members.
f) All equipment and personal effects remain at the owner’s risk at all times. The Company is not responsible for loss/damage/delay to luggage or effects unless directly caused by negligence of a Company representative.

7) Smoking

Smoking is not permitted in any vehicle operated by the Company. Stops can be arranged for smokers. Hotel rooms will be reserved as non-smoking unless a smoking room is specifically requested and available.

8) Waiver

While the Company endeavors to ensure client safety, some tour elements may involve inherent risk. Clients may be required to sign a Waiver of Responsibility, acknowledging the need to exercise judgment and care for their own safety and that of fellow travelers.

9) Disclaimer

The Company has taken reasonable steps to verify the accuracy of information on its website; however, it cannot accept responsibility for errors or omissions that may appear.

10) Complaints

a) If an issue arises during your holiday, immediately inform the relevant airline, hotel, local agent, or supplier so they can address it. If unresolved, contact the Company office promptly so we can assist. The Company is not responsible for non-performance due to causes beyond its control or where it is not notified at the time remedial action is possible. If a complaint remains unresolved, submit a written complaint within 28 days of returning home, including your original booking reference and all relevant details. Failure to follow these steps may reduce or invalidate any right to compensation.
b) Any disputes will be governed by Omani law, and both parties submit to the jurisdiction of the Omani Courts.
c) All information provided by the Company (written or oral) is, to the best of its knowledge, correct at the time given and supplied in good faith. These booking conditions take precedence over any other warranty or condition.

11) Data Protection

The Company may need certain personal information (e.g., dietary needs, disability/medical, religious information). This information is confidential, available for your inspection during normal working hours, and may be shared with suppliers only as necessary to fulfill the Company’s obligations to you.